Frequently Asked Questions

What do I need to pick up my tickets?
To pick up your tickets at Will Call, you MUST bring your confirmation number and a VALID PHOTO ID (valid state issued photo ID card, military ID, or current passport) that corresponds to the name on the credit card used to purchase the ticket. No tickets will be released to you without proper identification. There are no refunds for tickets that are not picked up. You are responsible for checking the age limit for the event. No refunds will be processed for patrons who do not have valid identification for admittance to an age restricted event.

Can I put my tickets under somebody else's name on the will call list?
Yes. Simply follow the instructions at:here.

What kinds of fees will be added to my order?
We are proud to charge some of the lowest convienence charges on the Internet. These charges reflect the costs associated with online sales and are dependent on the price of the ticket. The lowest cost per ticket
available through our website is for a print at home ticket.

What happens if an event is cancelled or rescheduled?
In the incidence of a complete event cancellation, we will credit the card holders' accounts for the face value of the tickets purchased.

Please note: any decisions made regarding the rescheduling or cancellation of an event are those of the event organizer and not our website.

All tickets are print at home unless noted otherwise. You are responsible for checking the age limit for the event. No refunds will be processed for patrons who do not have valid identification for admittance to an age restricted event.

What if I did not get a confirmation number?
Your transaction may be incomplete. Please contact us with the email address and name used to make the purchase.

Can I change my shipping address?
Yes. Following the instructions here.

How can I receive an email copy of my order?
Simply follow the instructions here.

Can I get a refund for my order?
All sales are final. No refunds or exchanges will be issued for events listed on this website. Events are subject to change in date, time or scheduled act at anytime. In the case of an event cancellation, refunds will be provided via the method of payment originally used.

What should I do if I am disputing a charge?
If you feel you have been charged in error, please contact us for immediate assistance. Disputing the charge with your credit card company is time-consuming and unnessecary since most issues can easily be resolved with the help of our friendly support staff.

Do you still need help?
888-505-5211, we will promptly answer your questions and assist with any difficulties using our service.

Check out our Do's and Dont's page!